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5 Valuable Customer Research Tips for Hot Water Cylinders

Customers who do their research with hot water cylinders are rarely caught off guard by a poor operating model.

It is those homeowners who will rush a purchase due to a personal recommendation or a fire sale who can suffer the consequences of a faltering system.

This project will require two key components comprising of online and offline research methods.

By speaking to expert installers and sellers to friends, family members and neighbours, it can be easy to filter out the good from the bad in this market.

Here are 5 of the top tips to assessing these products on merit.

 

1) Energy Efficiency of the Product

Of the hot water cylinders that are on the shelves of retail outlets across the country, there are four distinct options:

To gain genuine long-term value, the energy efficiency of the item has to be taken into account. At its most simplest form, this is about creating the maximum amount of heated water through the least amount of energy generation possible. The solar panel approach stands head and shoulders above the competition in this field, although the heat pump alternatives prove successful for those that want efficiency on a tighter budget. Even for consumers who are leaning towards electric and gas outlets, assessing their energy efficiency is paramount.

 

2) Installation & Maintenance Provisions

If there is a lack of oversight with the installation and maintenance of hot water cylinders, that can lead to problems for local homeowners. Every type of product will need to be safely installed in an appropriate location before allowing homeowners to access their expertise for repair and maintenance services. This is where the detail can be disclosed in the fine print, but it is important not to skim over this information because it will be a valuable service if there is a fault or drop in performance.

 

3) Price of the Investment

Amid all of the criteria that will be considered for selecting hot water cylinders, the price tag remains the essential figure. Heat pump and electric designs are often at the cheaper end of the scale while natural gas then solar outlets are at the top end of the market. The good news for those that opt for a solar panel for their hot water needs is that they can take advantage of government rebate schemes and sales back to the public grid to subsidise the purchase for the long-term.

 

4) Suitable Model Size

From the practicality of integrating solar panels on the roof to implementing a natural gas cylinder under the verandah, hot water cylinders have to be considered according to model size. Their position can also be dictated by the nature of the mains pressure or low-pressure infrastructure that is already in place. Whatever the scenario may be, suppliers need to be consulted about the nature of the terrain, where the home is situated and what tank or cylinder size will be workable for the residents.

 

5) Brand Reputation

A savvy consumer will ensure that they have studied the reputation and performance of hot water cylinders before investing thousands of dollars in the outlet. Consistently high ratings and positive feedback will be peace of mind for residents who cannot afford to gamble with this project. Taking note of commentary on Google and Facebook should be part of the process for clients in 2020, but speaking with specialists and close friends, family members and neighbours will offer firsthand information as well. That is the final step that will help to offer context when shopping for hot water cylinders.